Frequently Asked Questions

Welcome to Furnizon. Find answers to common questions about our products, orders, shipping, returns, payments, and customer support.

1. What does Furnizon sell?

Furnizon offers a selection of home furniture and home decoration products designed to complement a variety of living spaces and interior styles.

2. Where does Furnizon ship?

Furnizon currently ships to customers in the United States only.

We do not currently offer international shipping outside the United States.

3. How much does shipping cost?

Standard shipping is free for eligible orders.

There are no standard shipping charges added at checkout for eligible orders.

4. How long does delivery take?

Our standard delivery timeframe is 2–4 business days, including both handling and transit.

Occasional carrier or unforeseen delays may occur outside our reasonable control.

5. Will I receive tracking information?

When tracking information is available, we may send shipping confirmation and tracking details to the email address associated with your order.

Tracking information may take some time to become active after shipment.

6. Can I change my shipping address after placing an order?

If you notice that your shipping information is incorrect, contact us as soon as possible at support@furnizon.shop.

We will make reasonable efforts to help, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

7. What is Furnizon's return policy?

Eligible products may be returned within 30 calendar days after the date of delivery.

Returned products generally need to be unused, in their original condition, and include applicable packaging and accessories.

Please review our Return & Refund Policy for complete details.

8. Is return shipping free?

Yes. Furnizon provides free return shipping for eligible returns.

If your return is approved, we will provide return instructions and, where applicable, a prepaid return shipping label.

9. Do you offer exchanges?

No. Furnizon does not offer direct exchanges.

If you would like a different product, size, color, or style, you may return the eligible original item and place a new order separately.

10. What if my order arrives damaged?

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible.

Email support@furnizon.shop and include your order number and clear photographs of the product and packaging when applicable.

Our team will review the issue and provide the appropriate next steps.

11. How do I request a return?

Contact us at:

support@furnizon.shop

Please include your order number, the product you want to return, and the reason for your return.

Our customer service team will review your request and provide return instructions.

12. How long does it take to receive a refund?

Once an approved return has been received and inspected, the refund will be issued to the original payment method.

The time it takes for the refund to appear in your account may vary depending on your bank, card issuer, Stripe, PayPal, or other payment provider.

13. Do you charge a restocking fee?

No. Furnizon does not charge a restocking fee for eligible returns.

14. What payment methods do you accept?

Furnizon accepts payments through:

• Stripe

• PayPal

The payment options available to you will be displayed during checkout.

15. Is my payment information secure?

Payments are processed through third-party payment providers, including Stripe and PayPal.

Furnizon does not intentionally store complete payment card numbers or security codes on its own systems.

16. How can I contact Furnizon?

Our customer service team is available:

Monday–Friday, 9:00 AM–5:00 PM

Email: support@furnizon.shop
Phone: +1 336 822 3000

For order-related questions, please include your order number so we can assist you more efficiently.

17. Where is Furnizon located?

Furnizon is operated by:

FURNITURE AMERICAN LLC

3401 N COUNTRY CLUB DR
AVENTURA, FL 33180
USA

18. Can I get help choosing a product?

Yes. If you have questions about a product's features, dimensions, materials, or suitability for your space, contact our customer service team at support@furnizon.shop and we'll be happy to assist.

19. What should I do if I have another question?

If you cannot find the answer you're looking for, contact us directly:

Email: support@furnizon.shop
Phone: +1 336 822 3000

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM

We're happy to help with questions about products, orders, payments, shipping, returns, and refunds.