Return & Refund Policy

Effective Date: September 11, 2026

At Furnizon, we want you to feel confident when purchasing our home furniture and home decoration products. If you are not completely satisfied with your purchase, eligible items may be returned within 30 calendar days after the date your order is delivered.

1. Return Eligibility

To be eligible for a return:

• The return request must be submitted within 30 calendar days after delivery.

• The item must be in its original condition and unused.

• The item should be returned with its original packaging and accessories, when applicable.

• The product must not have been intentionally damaged, modified, or altered after delivery.

• Proof of purchase or your order information may be required.

Certain products may have additional return requirements due to their nature. Any applicable restrictions will be communicated on the product page or at the time of purchase.

2. Free Return Shipping

Furnizon provides free return shipping for eligible returns.

If your return is approved, we will provide instructions for returning the item and, where applicable, provide a prepaid return shipping label.

Customers should not ship an item back without first contacting Furnizon and receiving return instructions.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@furnizon.shop.

Please include your order number and, when applicable, clear photographs showing the condition of the item and its packaging. We will review the issue and provide appropriate instructions for a replacement, return, or refund.

4. Non-Returnable Items

Items may not be eligible for return if they:

• Have been used or damaged after delivery due to customer handling.

• Have been modified or altered.

• Are missing essential components or accessories.

• Are returned after the 30-day return period.

If a product has specific return restrictions, those restrictions will be disclosed on the applicable product page or before purchase.

5. How to Request a Return

To request a return, contact us at:

Email: support@furnizon.shop
Phone: +1 336 822 3000

Please provide:

• Your full name

• Order number

• Product you wish to return

• Reason for the return

• Photos or other information if requested by our customer service team

Our team will review your request and provide the next steps.

6. Exchanges

Furnizon does not offer direct exchanges.

If you would like a different product, size, color, or style, you may return the eligible original item according to this policy and place a new order separately.

7. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

Furnizon does not charge a restocking fee for eligible returns.

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider after the refund has been processed by Furnizon.

8. Late Returns

Return requests submitted more than 30 calendar days after delivery may not be accepted unless otherwise required by applicable law.

9. Contact Us

If you have questions about this Return & Refund Policy or need assistance with a return, please contact us:

Furnizon
FURNITURE AMERICAN LLC
3401 N COUNTRY CLUB DR
AVENTURA, FL 33180
USA

Email: support@furnizon.shop
Phone: +1 336 822 3000

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM